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Help Center

Find answers to common questions or contact our customer service team for personalized assistance.

Frequently Asked Questions

How do I reset my password?

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

What are your customer service hours?

We're available Monday-Friday 8am-8pm and Saturday-Sunday 9am-5pm GMT.

How do I report a lost or stolen card?

Call our 24/7 emergency line at 0800 123 4567 immediately to freeze your card.

Are my deposits insured?

Yes, all deposits are FDIC insured up to £250,000 per depositor.

Contact Customer Service

Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours.

Other Ways to Reach Us

Phone: 0800 123 4567

Email: support@oneswisbank.com

Live Chat: Available in your online banking dashboard